Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on the respective practice phone number, during opening times
  – please note, on Wednesday afternoon after 12.30pm all calls to Bec Family Practice will be diverted to the Balham branch.
• visit the surgery and speak with a receptionist, during opening times

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For Open Door Surgery only
Walk-in appointments are offered in the morning from 9am to 10.30am. Patients are seen on a first come first seen basis.
Same day pre-bookable appointments are available with GPs in the afternoon for those patients calling after 12pm.
Please note that if you call late, you may not be offered an appointment, and will be asked to attend the practice the following morning.
All appointments for the Practice nurses need to be booked in advance.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on the respective practice phone number, during opening times
  – please note, on Wednesday afternoon after 12.30pm all calls to Bec Family Practice will be diverted to the Balham branch.
• visit the surgery and speak with a receptionist, during opening times
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on the respective practice phone number, during opening times
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you have any other access or communication needs

Interpreters

Languages understood at the Practice:
Hindi, Punjabi, Urdu, Gujarati, Tamil, Bengali.

If you need an interpreter for your doctor’s appointment, we are able to offer this service. 

We require at least 3 working days to arrange this along with the following details:

• Patient’s name
• Date of Birth
• Address
• Date and Time of The Appointment
• Details of the Language spoken

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

Please telephone the surgery before 10:30 if possible, giving full name, address and condition.

Visits are usually done after surgery and if you feel the patient are seriously ill, please stress so on the phone.